General Questions

Q: Where is Ivan's Car Detailing located?
A: We are located at 923 Weston Road, Unit 1, Toronto, ON. Convenient parking is available for all in-shop services.

Q: Do you offer mobile detailing services?
A: Yes, we offer mobile services within the Greater Toronto Area. Mobile services are weather-dependent, and access to power and water is appreciated but not required.

Q: What are your hours of operation?
A: Our hours may vary. Please check our booking calendar or contact us directly to confirm availability.

Q: Can I just walk in?
A: We highly recommend booking an appointment in advance to ensure availability. Walk-ins are welcome, but service is subject to availability, and we may not be able to accommodate you immediately.

Booking & Payments

Q: How can I book an appointment?
A: You can book online through our website or give us a call at (647) 210-2140. Appointments are required for both in-shop and mobile services.

Q: What payment methods do you accept?
A: We accept cash, credit cards, and e-transfers. Please note that all pricing is before tax, which is added during checkout.

Q: Can I cancel or reschedule my appointment?
A: Yes, cancellations or rescheduling must be done at least 12 hours in advance to avoid charges. You can edit your appointment by calling us or through the confirmation email you receive.

Services

Q: What is detailing?
A: Detailing is a thorough cleaning and restoration process for your car's interior and exterior. It involves removing dirt, grime, and stains, enhancing the car’s appearance, and protecting surfaces with treatments like waxing, polishing, and interior conditioning.

Q: Do you clean cars in underground parking?
A: Yes, we can perform detailing in underground parking as long as the space is accessible and well-lit.

Q: Do you offer odor removal treatments?
A: Yes, we provide ozone treatment for $50 as an additional service to eliminate odors.

Q: Do you handle pet hair removal?
A: Yes, but pet hair removal is subject to an additional charge due to the extra time required.

Q: Do you offer other services beyond detailing?
A: Yes, we also offer window tinting and paint protection film (PPF) services. Contact us for more details.

Q: What are the benefits of waxing my car?
A: Waxing enhances your car's shine, protects the paint from UV rays and dirt, makes cleaning easier, prevents fading, and helps maintain resale value.

Q: What are the benefits of ceramic coating my car compared to just waxing it?
A: Ceramic coating offers long-term protection and durability compared to waxing. It provides a harder, more resilient barrier against scratches, UV rays, and contaminants, while also enhancing the car’s shine. Unlike wax, which lasts a few months, ceramic coating can protect your car for years with proper maintenance.

Q: How does your ozone odor removal work?
A: Our ozone odor removal treatment uses an ozone generator to neutralize and eliminate odors at the source. Ozone molecules break down odor-causing bacteria, smoke, mold, and other contaminants in your vehicle. This chemical-free process is effective for tough odors and leaves your car smelling fresh. After the treatment, the vehicle will need to air out to ensure the ozone fully dissipates before being driven.

Maintenance

Q: How often do you need to wash your car?
A: It's recommended to wash your car every 2–4 weeks to remove dirt, road grime, and contaminants. Regular washing helps maintain the paint and protects it from long-term damage.

Q: How often should I get my car waxed?
A: It's recommended to wax your car every 3–6 months, depending on how often you drive and the environmental conditions. Regular waxing helps protect the paint and maintain your car's shine.

Q: How often should I get the interior of my vehicle detailed?
A: It's recommended to detail your vehicle's interior every 4–6 months, or more often if you have pets, children, or frequently transport passengers. Regular detailing helps maintain cleanliness, remove stains, and protect surfaces from wear and tear.

Gift Certificates

Q: Do you offer gift certificates?
A: Yes, electronic gift certificates are available for purchase on our website. They can be printed at home or emailed directly to the recipient.

Mobile Detailing Specifics

Q: What do I need to prepare for mobile detailing?
A: Please ensure your car is easily accessible, preferably with a parking spot next to our vehicle. Access to water and power is appreciated but not required. Additionally, we ask that you remove all personal belongings from the vehicle and take out any child seats before our team arrives.

Q: Are mobile services available during winter?
A: Mobile services during winter are highly weather-dependent. If conditions are unsuitable, we recommend bringing your car to our shop.

Promotions

Q: Do you offer promotions?
A: Yes, we occasionally run promotions and special offers. Follow us on social media or subscribe to our newsletter to stay updated on the latest deals.

Why Choose Detailing?

Q: Why should I choose detailing versus just cleaning my own car?
A: Professional detailing goes beyond a regular car wash by deeply cleaning, restoring, and protecting your car’s interior and exterior. Detailing removes stubborn dirt, stains, and odors, enhances the paint, and provides long-lasting protection that’s hard to achieve with DIY cleaning.

Q: What makes professional detailing worth it?
A: Professional detailing not only improves your car’s appearance but also extends the life of its paint, upholstery, and other surfaces. It can help prevent costly repairs by addressing small issues like scratches or stains before they worsen. Plus, a well-detailed car retains more of its value, making it a great investment if you plan to sell or trade it in the future.